On Site Support

Your hardware may have developed a fault, you may require additional training on a one to one basis, or you may need assistance with a particular project.

Your requirements will be simple :

• You will want a fast response, especially if the problem could potentially affect your ability to continue trading.
• You will not want to be faced with a large and unexpected bill.
• You will expect the engineer to fully conversant with all aspects of your system - both hardware and software and not simply be a "fitter" dispatched from a third party support agency.

Our competitors often offer annual contracts in response to this need. These are, more often than not, expensive (some being as high as £40 per week for single lane system!) and in a lot of cases rarely, if ever, utilised. In practice, on-site service for hardware breakdowns is a rarity (modern day PC's  and EPoS peripherals are far more reliable than their yesteryear counterparts).  Imagine paying out, year upon year, for a service contract that is seldom used.

Instead, we offer a low cost call out fee, previously agreed with Members individually. We do charge for parts or replacement hardware components, (on products not covered by warranty), but as our comparison chart shows, this is still  cost effective. 

We consider our system is fairer and more cost effective. A simple case of economical mathematics.

* Terms and conditions apply, please ask. Available to Members only and for systems originally supplied by ShopEase. Prices do vary.

Comparison Chart

For example..
You're VERY unlucky and require 4 "On-Site" visits during a 12 month period.
(Most of our members have NEVER called us out!)

Your PC monitor and Bar Code Scanner break down. They are no longer covered by any other form of warranty and both are beyond economical repair. Replacements are required.